Egypt
An ICT based Methodology and Software Tool for Local Governance Services Delivery Process Modeling Adapted for African Country
Abstract
During the implementation of e-government projects, the Ministry of State for Administrative Development (MSAD), the ministry that administers e-government in Egypt, faced many challenges, particularly in the field of identification and documentation of the services delivery mechanisms and processes. The absence of a proper modeling and representation technique, understood by the project team, the business user and the software development companies, resulted in difficulties that reflected on the developed software and consequently the business user acceptance. The objectives of the Egyptian research are:
§ To develop a methodology to properly document all aspects of service delivery business processes.
§ To build associated software tool that facilitates the use of the methodology developed.
- What is the proper methodology to model services delivery processes in African Countries?
- How such methodology would help in better matching between the field experience and the computerized systems developed?
Team Leader
Prof. Dr. Aly Aly Fahmy
E-mail: aly.fahmy@gmail.com, aly.fahmy@fci-cu.edu.eg
Research Team
Dr. Hatem Mohamed Abde Monem Elkadi
E-mail: hkadi@ad.gov.eg
Dr. Hisham Mohamed El Sayed Abdelsalam
E-mail: h.abdelsalam@fci-cu.edu.eg, hmesalam@yahoo.com
Research Assistants
Eng. Hayam Mohamed
Eng. Haitham Mahmoud
Eng. Hamdy Salem
In addition to the team outlined above, a researcher with social science background joined the project starting June 2007 for a specified period of time (four months) to support the development of the methodology.
Faculty of Computers and Information
Cairo University, Cairo, Egypt